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Soda PDF Creator Online offers a full set of features directly in your web browser. Create, manage, convert, edit, annotate & secure PDFs on any device. Our PDF maker let's you create professional looking PDFs from 300+ file formats. Try it for FREE now. services, this study focuses on the following three quality dimensions: 1. E-service - Responsiveness [43]. Virtual reference - by acknowledgements of user email questions in a timely manner, providing patrons with responses as quickly as possible, and adherence to stated turnaround policy [21, 31]. 2. E-service - Reliability [43]. Virtual reference - by answering the query efficiently and correctly and providing a Simple drag & drop, with a combo service of various editing options, can help you craft a smart PDF output. Detailed annotation might always lead to an exhaustive effort, if you do not have an adequate facility, like PDF4me. Draw shapes, highlight text, or even add logos or images, to your pages of PDF online. The powerful PDF editor lets you stylishly insert text boxes and imprint stamps. View Notes - E-Service Quality.pdf from OPM530 533 at Universiti Teknologi Mara. The Emerald Research Register for this journal is available at emeraldinsight.com/researchregister MSQ 15,1 6 The Study Resources The study identifies the influence of the individual dimension of e-service quality on the different types of service loyalty and reveals that assurance is the most important factor affecting „price tolerance‟, while reliability is the factor with the greatest influence on „preference loyalty‟. Expand