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A flowchart with specific decision points and expectation of treatment is provided to help understand the procedures for the new system. HELPDESK PROCEDURES. Helpdesk Support Procedure POLICY AUTHORITIES. Compiled by 1.1 The Information and Communications Technology (ICT) Division has the mandate to.The HELPDESK provides a central point of contact to ensure that all calls are followed up and problems resolved. HELPDESK's effectiveness is in providing rapid IT-P-001-IT Helpdesk Policy & Procedure.pdf - Free download as PDF File (.pdf), Help Desk Policy and Process Flowchart HelpDesk Assistant Manual. I have been given the task of creating a Help Desk Policies and Procedures Manual for our department. Does anyone out there have a template or can offer. An effective IT support policy includes information about the level of service that the help desk provides. The policy sets standards for the length of time This document provides procedures for operation of the Helpdesk and technology support model. The document defines the processes necessary to insure technology It sets forth the service levels that the IT Help Desk will deliver to its customers, and describes the processes that are used when a request for information