The scripting documentation for UCCX is organized into 3 separate documents. The general link for all supported version is to here. The links below are for the current 9.0 release. The Getting Started Guide - Intro to the Script Editor application and basics of UCCX programming. uccx-sample-code. Sample code for use with Unified Contact Center Express. 18. 8. 5. Documentation for the CCX Scripting can be found in the Scripting and Development Series Guide. Disclaimer. The code in this repo is sample code only. It is NOT guaranteed to be bug free and production quality. CCX Scripting Documentation for the CCX Scripting can be found in the Scripting and Development Series Guide. Disclaimer The code in this repo is sample code only. It is NOT guaranteed to be bug free and production quality. The sample code is meant to: Illustrate how to use the SDK/APIs Start as a base for developers to build upon Support Notice UCCX Holiday Script: Start > Accept the call > Check today's date > If today's date is matching with the holiday dates in a given list then play holiday prompt else route the call to the Queue. If you don't have prompts, you can create prompts from the link here : Text To Speech Free. Below is the screenshot of the script. The script is being provided as reference for you to ease UCCX administration. Student 1: now would be an excellent time to grab a soda or snack. Student 2 will create the Prompt Management Application and upload the prompts. Only one student can create this application and upload the prompts. UCCX 12.5 v2 All Verticals Demonstration Guide. Scenario 1: OmniChannel Customer Service. Scenario 2: Supervisor Desktop and Cisco Intelligence Center Reporting. Scenario 3: Analyzer. Scenario 4: CCX Script Editor. UCCX 12.5 v2 AI/BOT Demonstration Guide. Scenario 1: AI/BOT from the Demo Website. Scenario 2: AI/BOT from the Cumulus Facebook Page. Virtual Hold for UCCX Installation and Configuration Guide Appendix UCCX Log Format UCCX scripts log call milestones, displaying the internal tracking ID; indicating the start and end of each script; indicating whether values have been passed into the script; and indicating when the script returns values. CISCO UNIFIED CCX SCRIPT EDITOR Review. There is a special tool in UCCX to create and manage IVR scripts: Cisco Unified CCX Editor. Here you can manage visual blocks responsible for this or that action. It looks like this: Let's look at the Database section. It has 4 items: DB Get - map the data from DB to the script variables; You may check for some UCCX Tutorial. XML is just a powerful alternative to OBDC type solutions. No special drivers, portable across operating systems, language independent and able to handle dynamic database changes. Your XML document can be updated dynamically as required through HTTP and other web based technologies. Cisco UCCX v10 or higher, Cisco CUCM v9.0 or higher Cisco IM and Presence Server v9.0 or higher Configuring Cisco UCCX Cisco UCCX utilises Cisco CUCM Extend and Connect feature to allow agents to use non-Cisco device to receive customer calls. By default, Cisco Extend and Connect feature creates a permanent call to the third party phone as soon as All uccx scripting is java based and an understanding of java is assumed aef' tutorial script described in the scripting 'getting started' guide and then tinkering until I got it working Tested creating an ISO on a Windows 10 machine and running the ISO on a ESXI server One of the problems tha